Exchanges & Returns

BERTSCHAT®️ only supplies top quality products, which can also be read in the thousands of reviews we have built up in the meantime. Do you have questions about the product or are you not completely satisfied? Check out the most frequently asked questions below.

Any more questions? Please do not hesitate to contact us. Our specialists will be happy to advise you:

: 0808 2580041 

Follow these steps:
1. Register your return in the returns portal within 30 days.
2. Indicate whether it is an exchange* or return of the product.
* Is it an exchange for the same item? Please send only the product (and not the batteries and/or accessories). Also indicate the desired replacement size/colour.
3. After registration, download the return slip and the return label. Insert the return slip in the package. 
4. Drop the parcel off at a Evri Parcel Shop.

Visit our: Return and Exchange Portal

Curious about your return status? Check your Track&Trace. Once received, your return will be processed within 3 to 5 working days.

After arrival, your return or exchange will be processed within 3-5 working days. You can track your return via your Track&Trace. Need a different size faster? If so, we recommend ordering the correct size and returning your complete original order for a refund.

You can exchange the product for your desired size within 30 days. You can do this by registering your product in our portal and specifying the desired size.

(!) For an exchange of size or colour, you do not need to send the batteries, powerbanks and/or accessories along.

All products purchased from BERTSCHAT®️ can be returned or exchanged within 30 days of receipt. You can use our return portal.

A product must be returned in its original state. You may check out the product and try it on. For example, you can try on our gloves and check them out, but you cannot go skiing with them if you still want to return them.

You can return your product within 30 days by registering your return in our portal. Enter the reason for the return and send the package to our return address.